Bone Idol Delivery & Shipping Policy

At Bone Idol we aim to keep things as simple as possible. Our Delivery & Shipping Policy is detailed below it is based on the products that you buy.


Bone Idol Dog Food

We are currently experiencing an exceptional volume of orders. This and changes to working practices to keep staff and the delivery teams safe is causing some delays to your delivery getting out to you our customer. The current delays may be up to one week.

 

We are currently working to reduce back log and have staff working 24/7 to select, label & package your orders for our delivery partner DPD to collect. Once your order is collected from the warehouse DPD will confirm this with you by text.

 

We appreciate your understanding at this time as online demand is very high.

 

https://boneidolbrighton.com/pages/bone-idol-update-coronavirus-covid19 


We offer Free Delivery in the UK on all Bone Idol Dog Food orders.

At Bone Idol, we are committed to offering the best and most transparent delivery service for our dog food.

Bone Idol delivery is free to the UK mainland on all orders.

We aim to deliver within 2 working days of you placing your order, in fact, if you place your order prior to 2 pm Monday-Friday, your order will usually be processed and sent the same day.

Our Dog Food delivery partner, DPD, will send you a 1-hour delivery slot window meaning you will know when to expect your Bone Idol delivery.

You will have the option to select delivery to a safe place if you won’t be in to collect your order. Any change to this process is made at the customer's discretion and cannot be claimed against for damaged or missing orders.

All delivery times are estimated and regrettably on rare occasions delivery may be outside of the original times given which is outside of our control.

What makes Bone Idol different is you can call our Brighton shop on 01273 6956317 days a week during standard business hours with any questions you may have regarding our delivery process.

Our team will be delighted to assist.